Millars Storage policies
- Privacy Policy
- CCTV Policy
- Cookie Policy
- Website Terms of Use
- Customer Storage Terms
- Prohibited Items Policy
- Payments, Late Payment & Lien
- Cancellation & Refunds
- Site Rules, Health & Safety
- Accessibility & Complaints
- Protection Plan
Accessibility Statement and Complaints Policy
Last updated: November 2026
Accessibility statement
We want everyone to be able to use our website and our storage.
Our website
- We aim for our website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, including clear headings, good colour contrast, text descriptions for images and pages that work with screen readers and keyboard-only navigation.
- If you have difficulty using any part of the site, or need information in a different format (such as large print), please contact Tara and we will help.
Our site and services
- The outdoor yard has drive-up access to the containers.
- If you have any access needs, please call Tara before you book so we can talk through the options and find the unit or container that suits you best.
Contact
Tara Coles, 07734 888326, office@taracoles.co.uk.
Complaints policy
We hope you are always happy with Millars Storage. If something goes wrong, please tell us so we can put it right.
How to complain
Contact Tara Coles:
- phone: 07734 888326
- email: office@taracoles.co.uk
- post: Millars Storage, The Studio, Station Road, Cliddesden, Basingstoke, Hampshire RG25 2NL
Please tell us your name, your unit or container number, what happened and how you would like us to put it right.
What happens next
- We will acknowledge your complaint within 2 working days.
- We will look into it fairly and aim to give you a full reply within 14 days. If it will take longer, we will tell you why and when to expect an answer.
- If we got something wrong, we will apologise and explain what we will do to put it right.
If you are still not satisfied
- For complaints about how we use your personal information or CCTV, you can contact the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
- For consumer advice, contact Citizens Advice on 0808 223 1133.
- We are not currently a member of an alternative dispute resolution (ADR) scheme, but we will always try to resolve things with you directly.
- Nothing in this policy affects your legal rights.