Millars Storage policies

Cancellation and Refunds Policy

Last updated: November 2026

This policy explains how to cancel or end your storage and when you will get money back.

Your 14-day right to cancel (consumers)

If you are a consumer (storing for personal rather than business use) and you agree your storage licence at a distance (for example by email, phone or online) or away from our premises, you have the right to cancel within 14 days of the day the licence is agreed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, tell us clearly by email to office@taracoles.co.uk or in writing to Millars Storage, The Studio, Station Road, Cliddesden, Basingstoke, Hampshire RG25 2NL. You can use the model form below, but you do not have to.
If you cancel in time, we refund all payments you have made within 14 days of you telling us, to the account you paid from.
If you asked us to start your storage before the 14 days ended, we may deduct a proportionate amount for the storage provided up to the date you told us you were cancelling.
During this 14-day period, your right to cancel applies instead of the minimum term.
Please remove your goods and padlock when you cancel.

This right does not apply to business customers.

Model cancellation form

To: Millars Storage (Tara Coles), The Studio, Station Road, Cliddesden, Basingstoke, Hampshire RG25 2NL, office@taracoles.co.uk

I hereby give notice that I cancel my contract for the following service: storage licence for unit/container [number]. Agreed on [date]. Name: [your name]. Address: [your address]. Signature (if sent on paper): [signature]. Date: [date].

Ending your licence after the cancellation period

Your licence has a minimum term, set out in your licence schedule. After it, either of us can end the licence by giving 28 days’ written notice (email is fine), ending no earlier than the end of the minimum term.
You must leave the unit or container empty, swept and undamaged. If a container is not left clean, we charge a cleaning fee of £40 per container.
If you leave before the minimum term ends, the fees for the rest of it remain payable, less anything we receive from licensing the same space to someone else for that period.
Fees are paid monthly in advance by Direct Debit and are not refunded for part-months, unless your signed licence says otherwise.

Your deposit

Where your licence includes a refundable deposit (one month’s storage fee), we return it within 14 days of the end of your licence, once you have removed all your goods, swept the space clean, removed your padlock and left it undamaged. We may deduct unpaid fees or charges, the reasonable cost of repairing damage beyond fair wear and tear, cleaning or rubbish removal, removing padlocks, or a lost padlock or (for indoor units) a keypad code reset. We will explain any deductions.

Padlocks

Closed-shackle disc padlocks bought from us for £60 are posted to you, are yours to keep and are not refundable once used.

Your statutory rights

Nothing in this policy affects your legal rights as a consumer. For free advice, contact Citizens Advice on 0808 223 1133.

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