Millars Storage policies

CCTV Policy

Last updated: November 2026

We use CCTV to help keep Millars Storage safe for every customer. This policy explains how it works.

Who is responsible

Millars Storage is the trading name of Tara Coles (“we”, “us”, “our”), at The Studio, Station Road, Cliddesden, Basingstoke, Hampshire RG25 2NL. Contact: Tara Coles, 07734 888326, office@taracoles.co.uk.

Tara Coles is the data controller for the CCTV system.

Why we use CCTV

to deter and detect theft, damage and unauthorised access;
to help keep customers and visitors safe on an unstaffed site;
to help investigate incidents, accidents, insurance claims and breaches of the site rules;
to provide evidence to the police or insurers where needed.

We will not use CCTV for any unrelated purpose. Our lawful basis is our legitimate interests in keeping the site, the people on it and stored goods safe.

Where the cameras are

Cameras cover the site entrance, the yard and the shared areas. They are positioned to avoid looking into neighbouring private property as far as possible, and never into the toilet.

The CCTV system runs separately from the guest Wi-Fi.

Signs

Clear CCTV signs are displayed at the entrance and around the site, showing that recording is taking place and who to contact.

How long we keep recordings

Footage is kept only as long as needed, then deleted automatically. If footage is needed to investigate an incident, a claim or a crime, we keep just that footage for as long as it is needed and then delete it.

Who can view recordings

Live and recorded footage can only be viewed by Tara Coles.
Footage is only shared with the police, other law enforcement bodies, insurers or legal advisers where there is a lawful reason, such as investigating a crime or an incident.
We keep a simple record of any footage we disclose, who to and why.
Customers cannot view footage of other people, but you can ask for footage of yourself (see below).

Asking for footage of yourself

You can ask for a copy of CCTV images of you. Please contact Tara with the date, approximate time and a description of yourself (and your vehicle, if relevant) so we can find it. Requests are free and we reply within one month. Because footage is deleted automatically, please ask as soon as you can. Where other people appear, we may blur them to protect their privacy.

Questions and complaints

Contact Tara on 07734 888326 or office@taracoles.co.uk. If you are not happy with our reply, you can complain to the ICO at ico.org.uk/make-a-complaint or on 0303 123 1113.

Review

We review this policy and the camera positions at least once a year.

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