Millars Storage policies

Site Rules, Health and Safety and Access Policy

Last updated: November 2026

Millars Storage is an unstaffed site with access 7am–8pm, 7 days a week. Your ID is checked remotely before access is given. Indoor unit customers are sent a keypad code for The Studio front door by text or email; container, caravan and vehicle customers use their own padlock. These simple rules keep everyone and everything safe. Thank you for following them.

Finding us and getting in

Address: The Studio, Station Road, Cliddesden, Basingstoke, Hampshire RG25 2NL. what3words: ///pounds.using.clash. Please don’t use the right-hand drive, it belongs to the riding school next door.
Access is 7am–8pm, 7 days a week. Indoor unit customers use their personal keypad code on The Studio front door. We may change these hours with notice, or close the site for a short time in an emergency or for safety or maintenance.
The site is unstaffed and we do not offer collection, delivery or handling of goods, so please plan to load and unload yourself.
The site has CCTV (see our CCTV Policy).

Keypad codes (indoor units)

Your code is personal. Only you and people you have named to us in writing may use it.
Never share your code with anyone else. Tell us immediately if you think it has been shared or misused. We may change it at any time.
You are responsible for anyone you bring on site.

Site rules

Drive at walking pace and park only while loading or unloading.
Keep access routes, doors and other customers’ units and containers clear.
No smoking, vaping or fires anywhere on site.
Take all your rubbish away with you. No dumping or fly-tipping.
Keep noise down, out of respect for neighbours.
Keep children under close supervision at all times.
Do not charge batteries or plug anything in. There is no electrical hook-up for customers.
Follow any other reasonable site rules we tell you about.

We may refuse access to anyone breaking these rules.

Staying safe

Lift safely. Do not overload boxes, get help with heavy items, and use a trolley where you can. Do not stack goods so high that they could fall.
Visiting alone or after dark? Tell someone where you are and keep your phone with you. A torch can be useful.
Weather: take care in the yard in wet, icy or dark conditions.
Fire: if you discover a fire, get out, stay out and call 999. Follow the fire safety signs on site.
Emergencies: call 999 first, then let Tara know on 07734 888326.

Facilities

WC for customer use. Please leave it clean.
Kitchenette that is just a sink and tap with a hot water switch. There is no cooker or other cooking equipment.
First aid kit under the sink. Please tell us if you use anything from it so we can restock it.
Guest Wi-Fi runs on a separate 4G router. Please use it responsibly.

Reporting problems

Please report any accident, near miss, damage, or anything that looks unsafe or suspicious to Tara on 07734 888326 or office@taracoles.co.uk as soon as you can. You can also use our accident report form.

Your goods

Store only permitted goods (see our Prohibited Items Policy) and keep your goods covered, either with our optional Protection Plan or your own insurance.

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