Millars Storage policies

Customer Storage Terms

Last updated: November 2026

This is a plain-English summary of the main terms of our storage licence, so you know what to expect before you book.

Important: this page is a summary only. The storage licence you sign with us sets out the full terms, and if anything here differs from your signed licence, the signed licence applies.

Who you are dealing with

Millars Storage is the trading name of Tara Coles (“we”, “us”, “our”), at The Studio, Station Road, Cliddesden, Basingstoke, Hampshire RG25 2NL. Contact: Tara Coles, 07734 888326, office@taracoles.co.uk. Your agreement is with Tara Coles trading as Millars Storage.

What we offer

17 indoor storage units inside The Studio.
Steel shipping containers in the outdoor yard, in 20ft and 10ft sizes, plus open bays for caravans and vehicles.
Access 7am–8pm, 7 days a week. Indoor unit customers are sent a keypad code for The Studio front door by text or email. Container, caravan and vehicle customers use their own padlock. The site is unstaffed and we do not offer collection, delivery or handling of goods.
Security: CCTV (see our CCTV Policy) and, for indoor units, a keypad on The Studio front door.
Facilities: a WC, a kitchenette that is just a sink and tap with a hot water switch (no cooker), a first aid kit under the sink, and guest Wi-Fi on a separate 4G router.

Getting started remotely

Everything is arranged remotely. We check your photo ID and proof of address remotely before we give you access, and we do not keep copies. We never ask for ID documents through our website.
Containers, caravan and vehicle bays: your unit number is in your welcome letter, posted with your padlock if you buy one from us. You use your own padlock. There is no keypad code.
Indoor units: we also send you a keypad code for The Studio front door by text or email.
We give you access once the licence is signed, your ID has been checked, your first payment is set up and your cover is in place.

Your storage licence

You sign a storage licence. It gives you permission to store goods in your unit, container or bay.
Your licence has a minimum term, set out in your licence schedule. After it, either of us can end the licence by giving 28 days’ written notice (email is fine), ending no earlier than the end of the minimum term.
If you leave before the minimum term ends, the fees for the rest of it are still payable, less anything we receive from licensing the same space to someone else for that period.

Paying

Fees are paid monthly in advance by Direct Debit, on the same date each month. We do not add VAT.
Before access we take your first month’s fee in advance. Where your licence includes a refundable deposit, it is one month’s storage fee.
We may review the monthly fee after the minimum term, with at least one month’s written notice.
If a payment is 7 days overdue we may charge a late payment fee of 10% of your monthly licence fee (minimum £15), and a further £50 admin charge if it is still unpaid at 30 days. A failed payment costs £10. Interest may also run on overdue sums. See our Payments, Late Payment and Lien Policy for the full steps.

Padlocks and keypad codes

Use your own closed-shackle disc padlock, or buy one from us for £60 and we will post it to you. You keep the keys.
For indoor units, your keypad code for The Studio front door is personal. Only you and people you have named to us in writing may use it, and you are responsible for anyone you bring on site.
If you lose your key, you pay for a locksmith callout to remove the lock, plus £60 if you buy a replacement padlock from us.

What you can store

Only goods you own or have permission to store.
No prohibited items. See our Prohibited Items Policy, including our rules for e-bike and lithium batteries.
You must not live, sleep or work in or from your unit or container, use it as an office, workshop or mailing address, alter it, or sub-let or share it without our written consent.

Cover for your goods

Cover is compulsory. Your goods are stored at your own risk, so you must either add the Millars Storage Protection Plan (an optional bolt-on at £7.50 a month per £1,000 of declared value, from £1,000 to £20,000 per unit, added to your monthly fee) or show us proof of your own insurance.
Please declare the full replacement value of your goods. If you under-declare, any payout is reduced. The plan is enhanced liability cover from us, not an insurance policy. Full details are in our Protection Plan terms.

Liability

Without the Protection Plan, we are liable for loss of or damage to your goods only if it is caused by our negligence, and then up to £100. Otherwise our total liability is limited to the fees you have paid under the licence.
Nothing limits our liability for death or personal injury caused by negligence, for fraud, or anything else that cannot legally be limited.
You are responsible for damage beyond fair wear and tear caused by you, your goods or anyone you bring on site.

Condition reports and inspection

We make a short condition report with photos at the start and end of your licence. You can add comments before signing it.
We may inspect a unit on at least 48 hours’ notice (or without notice in an emergency, or if required by the police, fire service or another authority) if we reasonably suspect prohibited goods or a breach.

Moving a container

We may move a container to another position on the site on at least 7 days’ notice (or without notice in an emergency), at our cost. Your goods stay in the container while it is moved.

Ending your licence

Leave the unit or container empty, swept and undamaged, and remove your padlock, by the end date. We then do the end condition report. If a container is not left clean, we charge a cleaning fee of £40 per container.
If your licence includes a refundable deposit, we return the balance within 14 days of the end of the licence once the space has been left as required.
Goods left behind are at your risk. We will give you 14 days’ written notice to collect them before we sell or dispose of them.
We may end the licence if it is seriously broken (for example non-payment, prohibited goods or unsafe behaviour) and, where it can be put right, it has not been put right within 7 days of us asking.

Keeping us updated

Please tell us within 7 days if your address, phone, email or the people authorised to use your keypad code (indoor units) change.

Law

Your licence is governed by the law of England and Wales.

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