Millars Storage policies

Payments, Late Payment and Lien Policy

Last updated: November 2026

We want paying for your storage to be simple. This policy explains how payment works and what happens, step by step, if a payment is missed. It matches the payment terms in our storage licence.

How to pay

Fees are paid monthly in advance by Direct Debit, on the same date each month (your due date). We do not add VAT.
Before we give you access, we take your first month’s fee in advance. Where your licence includes a refundable deposit, it is one month’s storage fee.
If you add our optional Protection Plan, its monthly charge (£7.50 per £1,000 of declared value) is paid with your monthly fee. See our Protection Plan terms for how it works.
If a Direct Debit payment fails, is returned or is reversed, we charge a £10 failed-payment fee.
We will never ask you to pay to different bank details by email. If you receive a message saying our payment details have changed, please call Tara on 07734 888326 before paying.

Your deposit

Where your licence includes a refundable deposit, it is one month’s storage fee and is held for the length of your licence. We may use it towards unpaid fees, interest or charges; damage to a unit or the site; cleaning or rubbish removal; removing padlocks; or a lost padlock or (for indoor units) a keypad code reset. If we use any of it during your licence, please top it up within 7 days. We return the balance within 14 days of the end of your licence, once the space has been cleared and left as required.

Price changes

We may review the monthly fee after your minimum term, giving you at least one month’s written notice.

If a payment is late

If you are having trouble paying, please talk to us early. We would much rather agree a plan than take action.

When	What may happen
Due date	Payment due in advance. Interest may run on overdue sums at 4% a year above the Bank of England base rate, calculated daily from the due date.
7 days late	We charge a late payment fee of 10% of your monthly licence fee (minimum £15), once for each late payment, plus reasonable debt recovery costs.
14 days late	We may refuse access, including disabling your keypad code (indoor units) and over-locking your unit, until everything owed is paid.
30 days late	We charge a further £50 admin charge and send a written notice of intention to sell, by email and post to your last notified address. The charge covers this formal notice.
At least 28 days after the notice	If the full amount is still unpaid by the date in the notice, we may sell or dispose of the goods.

Other charges

Failed payment: £10.
Cleaning fee: £40 per container, if a container is not left empty, swept and undamaged at the end of your licence.

Our lien and sale of goods

We have a lien over the goods stored. This means we may keep them until everything you owe us is paid.
Any sale follows the process for uncollected goods permitted by the Torts (Interference with Goods) Act 1977, and only after the written notice described above.
Before a sale, we open the unit, list and photograph the contents, and sell the goods for the best price reasonably obtainable. Goods with no reasonable resale value may be disposed of.
We deduct what you owe and our reasonable costs of opening, removal, storage and sale, and hold any balance for you. If the sale does not cover the debt, you must pay the shortfall.

Goods left after your licence ends

Goods left behind after your end date are at your risk. We will give you 14 days’ written notice to collect them. If they are not collected, we may sell or dispose of them, following the same process where required, and charge our reasonable costs plus the monthly fee until the space is cleared.

Contact

Questions about a payment? Call Tara on 07734 888326 or email office@taracoles.co.uk.

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